Job Description
Guest Service Officer Organization- Hyatt Place Al Ula
Summary
We are looking for a passionate Guest Service Officer to support the opening of Hyatt Place AlUla.
Hyatt Place AlUla represents a significant milestone in Hyatt’s expansion across the region and will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center appealing to both leisure and business travelers.
Your Role
As the Guest Service Officer, you’ll be responsible for delivering exceptional guest experiences by providing efficient front office services, assisting guests throughout their stay, and ensuring a warm and professional welcome at all times.
Key Responsibilities
Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner
Provide accurate information about hotel facilities, services, and local attractions
Respond promptly to guest inquiries, requests, and concerns to ensure guest satisfaction
Handle room reservations, amendments, and guest profiles as required
Process payments and maintain accurate guest accounts and billing records
Coordinate with housekeeping, engineering, and other departments to support guest needs
Manage guest complaints effectively and escalate issues when necessary
Maintain up-to-date knowledge of hotel products, services, and promotions
Ensure compliance with front office procedures, service standards, and operational policies
Support pre-opening front office preparations and operational readiness
Qualifications
Previous experience in front office, guest services, or customer service, preferably within hotels
Strong customer service orientation and passion for hospitality
Good knowledge of front office operations and guest service standards
Ability to handle guest requests and resolve issues professionally
Strong organizational and multitasking skills
Ability to work effectively in a fast-paced environment
Good communication and interpersonal skills
Excellent English communication skills
